If you have a problem with your order you can contact us at our email address. (listed below) If you have a question or need general information about your order, please call our Main Outlet (The Rock Box 210-650-9095) They should be able to help answer general questions. If you have a problem with your order please email us with the following information 1. Your complete order number. 2. email you bought your tickets with. 3. Name in which you used to purchase tickets. Please have the above information in your email, this will help us to answer you questions quickly and solve any problems. Thank you, Detour Tickets Customer Service detourtickets@satx.rr.com